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Keywords: Logistics service quality
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Journal Articles
Revealing the impact of operational logistics service quality on omni-channel capability
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Asia Pacific Journal of Marketing and Logistics (2018) 30 (5): 1200–1221.
Published: 01 November 2018
...Işık Özge Yumurtacı Hüseyinoğlu; Metehan Feridun Sorkun; Gülmüş Börühan Purpose This paper introduces the term “omni-channel capability” and tests its validity. The purpose of this paper is to investigate the impact of logistics service quality (LSQ) on omni-channel capability. Design...
