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Keywords: Logistics service quality of cross-border e-commerce
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Journal Articles
Systematic investigation of the logistics service quality of cross-border e-commerce: a mixed-methods perspective
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Asia Pacific Journal of Marketing and Logistics (2024) 36 (3): 549–564.
Published: 07 September 2023
...-commerce. 06 03 2023 07 07 2023 19 08 2023 19 08 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Logistics service quality of cross-border e-commerce Kano model Customer satisfaction Cross-border logistics...
Includes: Supplementary data
