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Keywords: Physical environment
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Journal Articles
Storescape and customer loyalty: employee citizenship behaviour towards customers as a catalyst
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Asia Pacific Journal of Marketing and Logistics (2021) 33 (9): 1881–1902.
Published: 02 February 2021
... mediated by individual's processes (organism) (Lee and Yun, 2015 ; Lin and Liang, 2011). H2b. Social factors positively affect CS. H1a. Physical factors positively affect CL. Physical environment Social environment Employee citizenship behaviour Customer...
