... directly and positively impact consumers’ ME in casual dining restaurants. Consumer emotions Foodservice Social networking sites CSR S-O-R theory PLS-SEM Corporate social responsibility (CSR) is a business management paradigm that requires companies to incorporate social...

... at à la carte restaurants. PLS-SEM tested the hypothetical model based on S-O-R Theory (Mehrabian and Russell, 1974). Findings The perceived quality by consumers regarding their restaurant experiences positively impacts satisfaction and positive emotions and negatively affects negative emotions...