...), self-brand congruence (SBC), customer-brand engagement (CBE), brand co-creation behavior (BCB), brand interactivity and behavioral intentions (BIN) with luxury service hotel–brands. Design/methodology/approach We test a sample of hotel-customers to probe this matter using partial least squares...

...Civilai Leckie; Abhishek Dwivedi; Lester Johnson Purpose This study empirically examines a set of drivers (i.e. social media involvement, self-brand congruence, firm image and relationship age) of consumers’ social media brand engagement (SMBE), which subsequently influences consumer outcomes (i.e...