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Keywords: Service industry management
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Journal Articles
Asia Pacific Journal of Marketing and Logistics (2014) 26 (4): 621–646.
Published: 02 September 2014
... industry management Normative commitment Subjective norms Perceived behavioural control Behavioural intentions Actual turnover behaviour Dr Gurjeet Kaur Sahi can be contacted at: gurjeetkaur18@gmail.com In today's competitive environment (Babakus et al., 2003), having a loyal...
