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Keywords: Service quality perceived by customers
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Journal Articles
Organizational citizenship behaviors perceived by collectivistic 50-and-older customers and medical-care service performance: an application of stimulus-organism-response theory
Available to Purchase
Asia Pacific Journal of Marketing and Logistics (2022) 34 (10): 2237–2268.
Published: 14 December 2021
... Publishing Limited Licensed re-use rights only OCBs perceived by customers Service quality perceived by customers Organizational outcomes Collectivistic aging populations Stimulus-organism-response theory OCBs are an essential factor in organizational performance (Organ, 2018 ; Podsakoff...
