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Keywords: Services marketing
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Journal Articles
Assessing two consumer behavioural intention models in a service environment
Available to Purchase
Asia Pacific Journal of Marketing and Logistics (2017) 29 (3): 653–668.
Published: 12 June 2017
... Limited Licensed re-use rights only Services marketing Behavioural intention Restaurant industry Non-nested model Since the 1970s, the global economy has been shifting towards a service-based economy at a double digit rate (Lages and Fernandes, 2005). More than 63 per cent of the GDP...
Journal Articles
Role of supplementary services in the purchase of credit card services in India
Available to Purchase
Asia Pacific Journal of Marketing and Logistics (2004) 16 (4): 36–51.
Published: 01 December 2004
... be utilised as a beneficial tool to create interest and developing awareness among consumers. Supplementary services Pre‐purchase evaluation Postpurchase evaluation Consumer decision making Credit cards, Services marketing Role of Supplementary Services in the Purchase of Credit Card Services Role...
