... on the satisfaction-repurchase intention link. Findings The findings revealed significant associations between repurchase intention and customer satisfaction, interpersonal relationship barriers, and switching costs barriers. Surprisingly, the attractiveness of alternatives barrier showed no significant impact...

...Jun Li; Ye He Purpose Using surveys of Amazon and Tmall Global users, this paper aims to empirically investigate the issue of platform technological selection. We explore the impact of switching costs on users’ intentions to use an app-enabled cross-border e-commerce (CBEC) platform based...

...Manoj Edward; Sunil Sahadev Purpose The study attempts to chart out the role of switching costs in the interrelationships between perceived value, perceived service quality, customer satisfaction, and customer retention. The mediating role of switching costs as well as its direct impact...