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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb002917. When citing the article, please cite: J.M. Asher, (1988), “Cost of Quality in Service Industries”, International Journal of Quality & Reliability Management, Vol. 5 Iss: 5, pp. 38 - 46.
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© MCB UP Limited
1989
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