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Keywords: E-service quality
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Journal Articles
Journal:
British Food Journal
British Food Journal (2025) 127 (12): 4873–4887.
Published: 26 September 2025
... Carrion Bosquez can be contacted at: nelson.carrion@ucn.cl 30 07 2025 11 08 2025 01 09 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Food delivery Food biosafety measures e-service quality Product quality Brand image e...
Journal Articles
Journal:
British Food Journal
British Food Journal (2025) 127 (4): 1270–1286.
Published: 24 January 2025
... Online food delivery E-service quality Customer satisfaction Switching costs Variety seeking Marketing exposure Fueled by the proliferation of mobile devices, the last decade has witnessed rapid growth in the online food delivery (OFD) industry. The number of platform companies and food...
Journal Articles
Journal:
British Food Journal
British Food Journal (2024) 126 (12): 4485–4502.
Published: 22 October 2024
...-service quality, which in turn significantly and directly impact consumer satisfaction and loyalty. This means that it is necessary to consider both visible actions strongly related to product quality and invisible actions that highlight the role of e-service quality in ensuring operational excellence...
