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Keywords: Hotel performance
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Journal Articles
Integrate technology amenities and service quality: customer satisfaction leading to loyalty and hotel performance with emotional values as a moderator
Available to Purchase
Journal:
British Food Journal
British Food Journal (2026) 128 (6): 2518–2536.
Published: 16 January 2026
...). Emotional values as a moderator between CS and CL. Finally, see the relationship between CL and hotel performance. Design/methodology/approach The PLS-SEM technique is used to test hypotheses. Data was gathered via questionnaires from tourists in China. Findings Technology amenities, waiting time...
