...Ayodeji Oluwaseun Ogunleke; Lloyd James Segun Baiyegunhi Purpose This study aims to examine how deviations from an ideal (prototype) local rice consumer profile influence consumer satisfaction and loyalty in South-West Nigeria. Specifically, it investigates how misalignment in health consciousness...

...Ana Gonzales-Gutierrez; Aldo Alvarez-Risco; Iván Orrego-Ormeño Purpose This study aims to evaluate the effect of sensory marketing and service quality on satisfaction, loyalty and repurchase intentions in this context. Design/methodology/approach The study used a correlational, non...

...Adekunle Oke; Alfred Chinta; Thuy Kim Hoang Nguyen; Oluyomi Abayomi Osobajo Purpose This paper examines the relationship between consumers’ perceptions of sustainability in the foodservice industry and willingness to pay, identifying customer satisfaction and loyalty as mediators. The purpose...

...Zohra Ghali; Karim Garrouch; Raouf Ahmad Rather Purpose This study examines how performance and effort expectancies affect perceived values of food delivery apps’ brands and, consequently, customer loyalty while investigating the moderating role of habit. Design/methodology/approach A web...

...Larry Paul Pleshko; Norizan Mohd Kassim Purpose This paper explores the influence of age and gender on the relationship between customer satisfaction and loyalty. It models the loyalty process, examining why and how these demographic factors are critical. The study focuses on their impact within...

... generations. First, this study specifically investigates the factors influencing the intention to share food experiences on social media; second, it examines the impact of sharing intention on actual behaviour and loyalty; and third, it determines whether Millennials and Generation Z differ...

... within the domain of organic food retail. Moreover, it seeks to decipher the influence of perceptual disparities between male and female patrons on the intricate nexus between shopping experience and consumer loyalty within organic food stores. Design/methodology/approach A comprehensive dataset...

... demonstrate significant positive relationships between restaurant credibility, food quality, e-service quality, price, online food delivery applications, consumer e-satisfaction and e-loyalty. It reveals that consumers satisfied with OFDS may continue exhibiting e-loyalty intentions in a shared economy beyond...

... experience and satisfaction, taking gastronomic motivations as a starting point. Furthermore, the difference between destination satisfaction and gastronomic satisfaction has been established in order to determine the degree to which each one influences loyalty towards the destination. Design/methodology...

.... This research aims to propose a model to examine the role of trust and social presence on loyalty in the food and beverage industry. Moreover, the mediating role of trust is the link between social presence and loyalty examined in this study. Design/methodology/approach A survey has been conducted...

..., delight and loyalty. Design/methodology/approach A self-administered questionnaire was designed to assess the on-site festival experiential value, satisfaction, delight and loyalty of local and overseas visitors at the Macau International food festival. Data were analyzed by using the factor...

...Fazlul K. Rabbanee; Tanzim Afroz; Mostafa Mahmud Naser Purpose Genetically modified (GM) food has received considerable interest from academics and practitioners. However, research on consumer loyalty towards GM food is relatively sparse. Guided by the theory of planned behaviour, this study aims...

... the influence of food values on satisfaction (both with the purchase and with the establishment), switching costs and loyalty. To this end, a sample of 708 consumers, collected through online questionnaires in Spain, is analysed using various descriptive statistics and causal models. Findings The findings...

...Dwi Suhartanto; Marwansyah; Muhammad Muflih; Moh Farid Najib; Irgiana Faturohman Purpose The purpose of this paper is to integrate the Quality–Loyalty Model and the Religiosity–Loyalty Model to assess loyalty formation toward Halal food. Design/methodology/approach Data from 320 respondents...

... framework on tourist satisfaction, loyalty and word of mouth (WOM) to select local foods in Pakistan. Design/methodology/approach The study uses a quantitative approach while convenience (non-probability) sampling is used to collect a sample of 286 final responses using a survey-based questionnaire...

...Elide Di-Clemente; José Manuel Hernández-Mogollón; Ana María Campón-Cerro Purpose The purpose of this paper is to test the value of experientiality as a determining factor for destination loyalty (LOYD) in the context of culinary tourism. The present research sees in memorability (MEM), Quality...

...Saman Sheikhesmaeili; Sana Hazbavi Purpose The purpose of this paper is to determine the impact of food-related lifestyle (FRL) and food-related personality traits (FRPTs) on customer satisfaction and loyalty so that sufficient evidence for forming a new pattern of predictors of customer...

..., as well as their satisfaction, trust and loyalty. Findings The results indicate that consumers can be clustered into three groups based their food values assessments: the “mainly utilitarian” group, the “mainly hedonic” group and the “ethical values” group. These groups not only demonstrate diverse...

...Dwi Suhartanto; Brendan T. Chen; Zurinawati Mohi; Adila Sosianika Purpose The purpose of this paper is to examine a specialty food loyalty model which includes perceived quality, satisfaction, and motivation, and to assess the model’s applicability in two distinct groups of customers: tourists...

... and empirically test a conceptual model on the creation of consumer satisfaction and loyalty in specialty retailing, to examine the influence of products’ quality perception and its potential moderating role. Data were analysed through structural equation modelling on a sample of 592 consumers Findings...