...Sławomir Smyczek; Giuseppe Festa; Matteo Rossi; Filippo Monge Purpose Direct sales at the winery constitute one of the most used indicators for evaluating the success of a wine tourism experience. In this respect, service performance at the winery can have some influence on sales, which assumes...

... and Gilmore (2000) is adopted to look into the effect of product, service and experience qualities on intention to revisit. Design/methodology/approach The explanatory sequential mixed-methods design was used to articulate the intention of consumers to revisit coffee concept shops. A preliminary study...

...@smu.ac.kr © Emerald Group Publishing Limited 2015 Service Food safety Over the last few decades, the rise in single-person households and nuclear families, the five-day workweek system, and the increased economic activity of women have led to an increased standard of living and higher...

... 2003 Allergies Hospitality Service Food Some people are intolerant of certain foods in their diet. Their reactions can vary from mild, such as a slight rash, to severe and potentially life threatening. An allergy is an example of this type of intolerance. Over 10 million people...

... are probabilistic. The proximate motivation of this work involves understanding how the procurement policy impacts on service quality, which is measured by the shortage probability, or the probability that a retailer will have sufficient inventory on hand to meet expected demand for a seasonal food product...

...P.J. Baron; R.D. Mueller Conducts a small‐scale consumer survey in Bulgaria and the Czech Republic. Examines consumer preferences with respect to product and distribution characteristics of food. Finds product characteristics to be more important than service characteristics. Furthermore, customers...