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Keywords: Service delivery
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Journal Articles
Journal:
British Food Journal
British Food Journal (2020) 122 (9): 2881–2894.
Published: 03 June 2020
... a point of view for identifying anxious customers whose waiting times are much longer than their cooking and delivery duration expectations regarding their meal preferences in the cooking stage and waiting experiences in the service entry. Service delivery Customer anxiety Customer service...
Journal Articles
Gessuir Pigatto, Joao Guilherme de Camargo Ferraz Machado, Amanda dos Santos Negreti, Lucas Miranda Machado
Journal:
British Food Journal
British Food Journal (2017) 119 (3): 639–657.
Published: 06 March 2017
... of this new business model (Bezerra et al., 2013 ; Machado and Pigatto, 2015). At the end of 2015, it was possible to identify at least 30 companies offering the online delivery service. Internet Service delivery APP Service marketing Mobile application Food delivery According...
Journal Articles
Journal:
British Food Journal
British Food Journal (2003) 105 (11): 826–834.
Published: 01 December 2003
... , pp. 74 ‐ 9 . TUC (2000), “ Students at work ”, Trade Union Congress , London . © MCB UP Limited 2003 Catering industry Service delivery Service levels The aim of a catering establishment is to make a profit by providing meals. To be successful, this demands...
