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Keywords: Technology amenities
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Journal Articles
Integrate technology amenities and service quality: customer satisfaction leading to loyalty and hotel performance with emotional values as a moderator
Available to Purchase
Journal:
British Food Journal
British Food Journal (2026) 128 (6): 2518–2536.
Published: 16 January 2026
...Muhammad Saeed Ashraf; Mingxing Li; Muhammad Usman; Nhat Tan Nguyen; Shafique Ur Rehman Purpose The study intends to see the impact of technology amenities, waiting time, Islamic values, safety and security and room quality on customer satisfaction (CS), ultimately leading to customer loyalty (CL...
