...Yen-Ruey Kuo; Hsin-Hui Lin; Nam Tien Duong; Yu-Min Wang; Shin-Jeng Lin; Yueh-Tzu Huang; Yi-Shun Wang Purpose This study investigates the effects of procedural justice, distributive justice, and interactional justice on customer satisfaction, word of mouth (WOM), and repurchase intention after...

...) and travel motivations. Research limitations/implications The findings confirmed that travel motivation is one of the most important precursors of MTEs. CoE was also determined to be a precursor of MTEs. MTEs had positive influences on satisfaction, word of mouth (WoM) and revisit intentions...