Achieving MRPII Class A status in an SME ‐ A successful case study

Implementing a Manufacturing Resource Planning (MRPII) system represents a significant challenge for all those involved in such projects. Indeed, many such change programmes result in failure or fall short of achieving the significant benefits that such systems have to offer. This paper investigates one such implementation within a medium‐sized company in the medical packaging industry. The application of behavioural and performance metrics was applied to monitor and facilitate the attainment of MRPII to Class A status. A longitudinal evaluation of the project is outlined and highlights a range of factors that ultimately affect the degree of success of MRPII implementation.