Issues

Special Issue: Benchmarking in Total Quality Management. Guest Editors: Fiorenzo Franceschini, Maurizio Galetto

Book Review

Benchmarking: A Guide for Educators

M. Ruhul Amin
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An empirically validated quality management measurement instrument

Prakash J. Singh; Alan Smith
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Tourism services quality (TourServQual) in Egypt: The viewpoints of external and internal customers

Mohammed I. Eraqi
View articletitled, Tourism services quality (TourServQual) in Egypt<span class="subtitle-colon">: </span><span class="subtitle">The viewpoints of external and internal customers</span>
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A benchmarking implementation framework for automotive manufacturing SMEs

Baba Md Deros; Sha'ri Mohd Yusof; Azhari Md Salleh
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The use of multi‐attribute utility theory to determine the overall best‐in‐class performer in a benchmarking study

Terry R. Collins; Manuel D. Rossetti; Heather L. Nachtmann; James R. Oldham
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A worldwide analysis of ISO 9000 standard diffusion: Considerations and future development

F. Franceschini; M. Galetto; P. Cecconi
View articletitled, A worldwide analysis of ISO 9000 standard diffusion<span class="subtitle-colon">: </span><span class="subtitle">Considerations and future development</span>
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Role of human factors in TQM: a graph theoretic approach

Sandeep Grover; V.P. Agrawal; I.A. Khan
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Guest editorial

Introduction to the special issue on benchmarking in total quality management

Fiorenzo Franceschini; Maurizio Galetto
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