Issues

The use and effectiveness of benchmarking in SMEs

Catherine Cassell; Sara Nadin; Melanie Older Gray
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Benchmarking government’s roles to assure the cooperation in collaborative technology innovation, The case of CDMA technology development

Seoyong Kim
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Comparing practices for capturing bank customer feedback ‐ Internet versus traditional banking

Joel D. Wisner; William J. Corney
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Systems suppliers: towards “best practice”?

Nick Clifton
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Development of a readiness assessment model for concurrent engineering in construction

Malik M.A. Khalfan; Chimay J. Anumba; Patricia M. Carrillo
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Editorial

Why benchmarking in knowledge and information technology management?

A. Gunasekaran
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