...Dieter Fink; Casty Nyaga Purpose The aim of this paper is to benchmark the quality of web sites of major public accounting (PA) firms by seeking the opinions of potential clients and analysing the data to establish best quality practice for PA web sites. Design/methodology/approach The study...

... the performance of the project delivery process. Success is hard to achieve, especially for a construction project delivered by an innovative procurement method – design and build, and the identification of critical success factors can enable project team leaders to make improvements in some particular areas...

...Shane J. Schvaneveldt Increasingly, manufacturers and service providers face the challenge of improving the environmental performance of their products. A number of studies have shown the importance of environmental goals and measures for successful environmental design efforts in firms. This paper...

...Fiorenzo Franceschini; Sergio Rossetto Rising interest in quality has determined a tangible revision of a new product’s design and a great development of tools for supporting it. The present paper is an attempt at systematization of the proposed techniques and methodologies. The analysis is managed...