... Licensed re-use rights only Logistics service quality Railway transportation framework Quality improvement Customer desired services Customer engagement Tanzania Logistics services involve many activities to plan the right assortment and delivery time (Li, 2014). Proper logistics...

... in the BDDSC on the different dimensions of supply chain performance measures and their impacts on customer satisfaction. Therefore, we hypothesize that: H1. Big data analytics supply chain has a positive influence on supply chain performance. Performance Quality improvement...

...Loukas K. Tsironis Purpose The purpose of this paper is to propose a way of implementing data mining (DM) techniques and algorithms to apply quality improvement (QI) approaches in order to resolve quality issues (Rokach and Maimon, 2006; Köksal et al., 2011; Kahraman and Yanik, 2016...

... analysis. Research is based on 20 case studies of universities committed to excellence around the world. Data collection was accomplished by a well-designed questionnaire on how quality improvement can be accomplished through benchmarking practices. Findings The findings of this research indicate...

... Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Quality improvement Capability indices Loss function Plan-do-check-act cycle QQLF is the most important part of this study, and literarily, it is an advanced outcome of research in the scope of process...

... and can be contacted at: rajeshattri2005@gmail.com 07 12 2014 03 06 2015 06 06 2015 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Quality improvement Operations management Decision support systems Critical success factors...

.... They also make it possible to position an organization’s performance in comparison to the competitors and help to perceive black spots in the process on project level. As a common system for the parties in the industry, the project evaluation BM system promotes quality improvement, customer orientation...

...). In addition, supplier selection is also considered to be a key improvement factor (Chan et al., 2008). © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Quality improvement Analytic hierarchy process (AHP) Business excellence Project...

... Emerald Group Publishing Limited 2014 Six Sigma Quality management Quality improvement Service operations Service organizations Process implementation In an increasingly complex and competitive global market-place, companies are looking at new ways to improve their business...

... perceived it to be a useful and inexpensive strategy to connect to other businesses. Furthermore, senior management staff were seen to play a crucial role in quality improvement. However, barriers to its wider or continuing use exist, with 25 percent of participants unwilling or unsure to consider its usage...

... and techniques within Six Sigma. Antony and Bañuelas (2002) and Antony et al. (2007) , however, point out some of key elements when dealing with Six Sigma implementation. © Emerald Group Publishing Limited 2012 Six Sigma programme DMAIC quality management Quality improvement Tools...

... appeared in Volume 17 Number 5, 2010,Benchmarking An International Journal © Emerald Group Publishing Limited 2012 --> Best practice Communication technologies Electronic commerce Lean production Quality improvement Supply chain management Paul C. Hong Department...

... practices and IT use for MC. As such, this study informs an important practical question: © Emerald Group Publishing Limited 2010 Supply chain management Quality improvement Best practice Communication technologies Electronic commerce Lean production Owing to rapidly changing...

... Quality improvement Benchmarking Brazil International Organisation for Standardisation – ISO and other total quality management (TQM) models are seen as assisting organisations in the journey towards business excellence (Soltani and Lai, 2007). Other relevant management practice nowadays is Six...

... design Quality improvement As the search for new tools, techniques, and strategic paradigms to meet and, more appropriately, exceed the ever‐increasing customer expectations rages on in the new millennium, two methodologies – benchmarking and quality function deployment (QFD) – in conjunction...

... the measurement value needed to achieve total customer satisfaction. Concludes that this new type of benchmarking sets goals where they are most needed ‐ on satisfied and loyal customers. © MCB UP Limited 1996 Benchmarking Customer satisfaction Gap analysis Quality improvement Traditional...