... © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Logistics service quality Railway transportation framework Quality improvement Customer desired services Customer engagement Tanzania Ismail W.R. Taifa can be contacted at: taifaismail...

... Quality improvement Logistics Customer services quality Supply chain management Table A2 Respondents’ profile Data collection method sampling technique used Survey-based Sample size Purposive Time frame 543 Respondent profile Five months (July 2020-November 2020...

...Loukas K. Tsironis Purpose The purpose of this paper is to propose a way of implementing data mining (DM) techniques and algorithms to apply quality improvement (QI) approaches in order to resolve quality issues (Rokach and Maimon, 2006; Köksal et al., 2011; Kahraman and Yanik, 2016...

... analysis. Research is based on 20 case studies of universities committed to excellence around the world. Data collection was accomplished by a well-designed questionnaire on how quality improvement can be accomplished through benchmarking practices. Findings The findings of this research indicate...

... Licensed re-use rights only Quality improvement Capability indices Loss function Plan-do-check-act cycle Quality improvement approaches are mainly twofold: online and offline quality improvement. The major concern of the online quality is improving quality at the production stage. However...

... Limited 2017 Emerald Publishing Limited Licensed re-use rights only Quality improvement Operations management Decision support systems Critical success factors Continuous improvement Production management The objective of an organization is to deliver goods or services in order...

... significant factors in selecting SS improvement project. Originality/value This study is a first attempt to determine the relative weight among SS project selection criteria, which help the practitioner to allocate their limited resources in implementing SS project. Quality improvement Analytic...

.... They also make it possible to position an organization’s performance in comparison to the competitors and help to perceive black spots in the process on project level. As a common system for the parties in the industry, the project evaluation BM system promotes quality improvement, customer orientation...

... for quality improvement. There were 400 people directly involved with Six Sigma in all hierarchical levels. Six Sigma projects are strongly selected based on the company strategic planning. There are two types of projects: “green belts” and “black belts”. The difference is in the scope. Generally...

... perceived it to be a useful and inexpensive strategy to connect to other businesses. Furthermore, senior management staff were seen to play a crucial role in quality improvement. However, barriers to its wider or continuing use exist, with 25 percent of participants unwilling or unsure to consider its usage...

... Quality improvement Tools and techniques Survey Developing countries Six Sigma Benchmarking Presently, companies are trying to outperform their competitors by improving the quality of their products and the performance of their processes. Thus, to keep themselves competitive, organizations...

...Paul C. Hong © Emerald Group Publishing Limited 2012 --> Best practice Communication technologies Electronic commerce Lean production Quality improvement Supply chain management Article Type: 2011 Awards for Excellence From: Benchmarking: An International Journal...

...‐procurement for supplier integration, and enterprise resource planning (ERP) technologies for business process management, when using lean practices to achieve enhanced MC performance. At a granular level, this study embraces the burden of informing the research question: Supply chain management Quality...

... required to achieve satisfactory results. © Emerald Group Publishing Limited 2009 Six Sigma Best practice Quality improvement Benchmarking Brazil The reason that it was found specific coordinators implementing the Six Sigma programme in almost all the responding companies...

... Emerald Group Publishing Limited 2006 Quality function deployment Customer satisfaction Benchmarking Competitive analysis Product design Quality improvement As the search for new tools, techniques, and strategic paradigms to meet and, more appropriately, exceed the ever‐increasing...

... and popularity as described by the “expanded benchmarking” discussion below. Both traditional and expanded benchmarking analyse the gap between current practice (baseline) and “best” practice (benchmark). This paper introduces what might be the next great value‐add in store for this quality improvement tool...