Chapter 9: How Artificial Intelligence Influences Employees’ Organisational Behaviour in Workplaces

Artificial intelligence (AI) has become popular for enhancing organisational productivity, with tools available for administration, management, operations, manufacturing, production and decision-making. This chapter uses the case studies of Walmart and Amazon to discuss how the adoption of AI for productivity and inventory management influences contemporary issues faced by employees. It emphasises the importance of employees’ acceptance and response, which significantly influences engagement and our understanding of how AI affects employee roles and behaviours, job satisfaction and expectations, and therefore overall performance. While AI saves time and resources, potentially reducing reliance on human resources, employees’ acceptance and responses remain core to AI adoption. On the one hand, AI takes over routine tasks, granting employees more time for participative discussions, strategic planning and research, potentially increasing job satisfaction. On the other hand, AI implementation raises concerns about job displacement. These and other interrelated factors are discussed in this chapter.