Issues

Special Issue: 9th Canadian Quality Congress. Guest Editor: Madhav N. Sinha

Selected papers from 9th Canadian Quality Congress

Madhav N. Sinha
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Using design thinking to support value-based leadership for sustainable quality development

Kristen Snyder; Pernilla Ingelsson; Ingela Bäckström
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Linking strategic management accounting and quality management systems

Leonardo Sedevich-Fons
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Excellence models as complex management systems: An examination of the Shingo operational excellence model

Rick Edgeman
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Quality assessment methods for index of community sustainability

Maria Odette Lobato-Calleros; Karla Fabila; Pamela Shaw; Brian Roberts
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Organizational citizenship behavior in relation to employees’ intention to stay in Indian organizations

Meera Shanker
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Developing an integrated quality network for lean operations systems

Ashish Thomas
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Sustainable improvement in education

Jan M. Myszewski
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Picking low hanging fruit? Synergies between strategic quality management and corporate social responsibility

Talal Mohammad Alsaif; Barbara M. Savage; Deborah M. Reed
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