..., and organisational context) and are primarily used as business excellence models by non-large organisations. This study aims to fill the research gap in this regard. Accordingly, there is a need to develop an integrated and easy-to-apply methodology for the SA of BE and OE that identifies the maturity level...

... and competition). Operations management Critical success factors Lean Six Sigma Service industry Business excellence Multiple case-studies It has been argued that traditional management tools cannot cope effectively with current business complexities (Itkin, 2008 ; Chee, 2008). Therefore, a lot...

... to 850 million SAR (Figure 2). BPR BPM Business excellence Work flow Process maturity BPTrend The technological advancements of the last decade have driven organizations to occasionally invent new business models to stay ahead in the competition race. To cope with such important...

... path. It is also pointed out that organisations need some experience with TQM before being able to effectively use self‐assessment against an excellence model. © MCB UP Limited 2000 Self‐assessment TQM Business excellence Across the globe many organisations are following...