...Pilar Arroyo‐López; Elsebeth Holmen; Luitzen de Boer Purpose The purpose of this paper is to evaluate the effects of supplier development programs on the short‐term performance of suppliers and the more long‐term development of their capabilities given the relational learning context of the dyad...

...Christian B. Hardless Purpose This paper aims to inform the design of competence development systems for project management, based on a situated learning design framework. Design/methodology/approach An interpretive action research study of a group support system (GSS) (“e‐discussion”) for co...

... and defines their key characteristics. Also identifies and describes four different types of TQM maturity, following the achievement of ISO 9000 registration. Points out that the development of a TQM approach to managing a business is based on the emotional commitment of the chief executive officer...