...Sarra Mamoghli; Luc Cassivi; Sylvie Trudel Purpose The purpose of this paper is to assist organizations in the assessment of both information technology (IT) and human factors required to support their business processes (BPs) by taking into account the interdependence and alignment...

... Information technology Supply chain management Operations management Performance management Procurement Industry 4.0 Considering a fast growing business environment across several borders and continents being forced by changing customer behaviours and requirements on the one hand and increasing...

... Organizational culture Business process Information technology Knowledge sharing Knowledge management Incentives (1) π i = r ⋅ k s − C ( k s , T ) . We assume that only culturally fit workers have the useful knowledge to share that improves the organizational...

.... Sidhartha S. Padhi can be contacted at: drpadhi@gmail.com © Emerald Group Publishing Limited 2016 Information technology Information services Management Value co-creation Antecedents of value IT and ITES outsourcing Value drivers Value outcomes The performance of IT services...

... of their supply chain. Information technology Logistics Business process redesign Information technology strategy Ports management Business processes are “a set of logically related tasks performed to achieve a defined business outcome” (Davenport and Short, 1990). Information technology...

... addressing the introduction and governance of the IoT are important; however, sector-specific self-regulations must not be underestimated, because of the risk of general, widespread scepticism against the IoT. © Emerald Group Publishing Limited 2016 Information technology Decision making...

... implications – This study suggest that the initiative to encourage SMEs to adopt information technology (IT) should consider the SME capability to utilize the IT. Originality/value – The research gap challenges a question from previous literature on how long firms retain a given capability to deal...

... of the task technology fit model in the context of business process automation. Practical implications – The study suggests that reducing process complexity through the use of information technology can benefit process participant motivation. Additionally, the study highlights the importance of case...

... systems. Many industries, airlines, hospitals, and so on, have acknowledged the significant improvements resulting from IT enabled inter‐organizational systems during the 1980s and 1990s (Johnston and Vitale, 1988). Therefore, it is clear to all organizations that Information Technologies play a very...

.... The general classification of BPR methodologies and the position of CITM in the classification are shown in Figure 1 . The term reengineering first appeared in information technology (IT) field and has evolved into a broader change process. IT has been used to overcome communication barriers among...

... their influence on the ITIL implementation outcomes can be observed. Therefore, two research questions were formulated for this study: RQ1. How did financial companies in Peru that have implemented the ITIL framework use organizational CMPs? Information technology Service management...

... management Information technology Multichannel Traditional CRM eCRM Mobile CRM Multiple channels Furthermore, keeping up with the latest technological developments in the field of CRM, three main channels for customer contact are reported in the research, i.e. traditional CRM channel (involving...

... innovation (digitized government) exhibits linear (unitary) or curvilinear (S‐type) processes in relation to four theories of information technology (IT) and social change. Findings The findings are bifurcated between 2003 and 2008. In the aggregate (highest scores), worldwide countries are responding...

...Stefan Smolnik; Nils Urbach; Jerry L. Fjermestad; Tim Jacks; Prashant Palvia; Richard Schilhavy; Lei Wang Purpose Despite the constant stream of research investigating information technology (IT) business value, IT capabilities, and competitive advantage, researchers are calling for a more...

...Stefan Smolnik; Nils Urbach; Jerry L. Fjermestad; Paul Cragg; Annette Mills Purpose The study aimed to focus on how well information technology (IT) was supporting business processes in small‐ and medium‐sized enterprises (SMEs). Design/methodology/approach The study collected data using...

...Prodromos D. Chatzoglou; Anastasios D. Diamantidis; Eftichia Vraimaki; Stergios K. Vranakis; Dimitrios A. Kourtidis Purpose The purpose of the paper is to examine and analyze the alignment between (information technology) IT, strategic orientation (SO) and organizational structure (OS...

... to be considered (Saaty and Kearns, 1985). The AHP model consists of four stages (Roper‐Lowe and Sharp, 1990): Tugrul U. Daim can be contacted at: tugrul@etm.pdx.edu © Emerald Group Publishing Limited 2011 Business process re‐engineering Information technology Analytical hierarchy...

...Hyun‐Soo Lee; Yung‐Ho Suh This research aims at finding out how the efforts of Korean enterprises to convert data and information into knowledge are related to the use of information technology. It also aims to come up with plans to efficiently introduce external knowledge by applying information...

... of agility‐enhancing activities from which corporate leaders can select those items appropriate to their own companies. Second, our analysis provides a richer conceptual understanding of the radical changes wrought by AM. Agile production Information technology Manufacturing Competences RAM...

...John McLaughlin; Jaideep Motwani; Manu S. Madan; A. Gunasekaran To succeed in today’s global marketplace, organizations are looking at streamlining their supply chain through the successful deployment of information technology. This paper, by means of a case study, discusses how a manufacturing...