...Mohammed Hamdan Alanazi Purpose Business and operational excellence models are frequently employed by organisations as self-assessment tools for ensuring continued performance improvement. This paper presents an integrated methodology for excellence self-assessment that is applicable...

... and discovering potential problems facing implementers. Furthermore, it develops a new measure for ERP implementation success as a f(CSFs, Egyptian organizational culture), and propose a self‐assessment tool for ERP implementers in Egypt to help them in evaluating, predicting and monitoring...

...A. van der Wiele; A.R.T. Williams; B.G. Dale Plots a path from a base of ISO 9000 series system registration to the effective use of self‐assessment against the criteria of an excellence model (e.g. the European Foundation for Quality Management (EFQM) model or the Malcolm Baldrige National Quality...

... for an integrated management approach to successful process management. In recent years, the European Quality Award (EQA) model has been used increasingly by organizations to undertake self‐assessments of their business and organizational performance. Describes the framework of the EQA model, and how organizations...

... management techniques. © MCB UP Limited 1995 Benchmarking BPR Customer satisfaction Integration Management Organizational change Self‐assessment TQM TQM involves the bottom‐down communication and deployment of objectives, and the bottom‐up implementation of continuous improvement...