... design, process improvements, and export market development.” Questionable strategic logic, rather than quality inferiority, gave the Japanese a significant opportunity in the office copier industry. Xerox, a major US manufacturer and a strong proponent of TQM, initially maintained a dominant...

...Linus Osuagwu This study investigated the total quality management (TQM) strategies of Nigerian companies with regard to emphases on dimensions of TQM strategies, the impact of environmental factors on TQM strategies, and the empirical relations of TQM strategies, impact of environmental factors...

... divided by 96) Reference De Bruyn , B. and Gelders , L. (1997), “ From TQM to BPR: two case studies in personnel administration ”, International Journal of Production Economics , Vol. 50 , pp. 169 ‐ 81. © MCB UP Limited 2001 TQM BPR Innovation Hotels...

... Award (MBNQA) model). Both the ISO 9000 series and excellence models define the total quality management (TQM) philosophy in a specific way, but at different levels of TQM maturity. The gap between the TQM maturity levels defined through the ISO 9000 series and an excellence model are pointed out...

...Kin Chung Woon Much has been written about the importance of assessing total quality management (TQM) practices in organisations. Several studies on TQM assessment are found in the literature. However, there are none on a national TQM programme using a quality award‐based instrument. This paper...

... training, communications and participation programmes. © MCB UP Limited 2000 TQM Corporate culture Human resource management Spain Telecommunications The elimination of barriers that make it possible to act according to a monopoly system is usually traumatic for any organization...

... beyond traditional management systems. Continuous improvement (CI) and total quality management (TQM) have been the focus of recent quality improvement initiatives. However, in many ways, the results have not been as dramatic as desired. Business process reengineering (BPR) focuses on innovation...

... of integrating BPR with TQM, benchmarking and change management. It then provides a strategic view of BPR implementation, conceptualises the major role of IT in BPR, reviews BPR approaches, methodologies, techniques and software tools, and discusses the scope of BPR and level of radicalness as indicators...

...J. González‐Benito; A.R. Martinez‐Lorente; B.G. Dale This paper examines two research questions. First, is a re‐engineered company a suitable platform for the subsequent application of TQM principles? Second, is BPR an appropriate means to transform an organisation operating along traditional lines...

... of the EFQM model it is perhaps not surprising that the majority of respondents to our survey endorsed BPM as a means to achieving business excellence. Our case study work has certainly shown that BPM is a logical progression for those companies which have been involved in TQM. In fact only 3 percent...

... to the plant floor so plant personnel can put a person behind the orders, or they will send plant floor team members to customers plants, sending some people to Japan or Europe (Mohanty, 1995). (Is there little wonder why TQM is not producing the profits consulting firms claim they should?) They want...

... Performance measurement Problem solving Quality TQM The literature on business process re‐engineering, benchmarking, continuous improvement and many other approaches of modern management is very abundant. One thing which is noticeable, however, is the growing usage of the word “process” in everyday...

... they are incorporated into the new methodology. Describes the development of a total quality programme which has been running at Short Bros plc (a subsidiary of Bombardier Inc.) since 1987. © MCB UP Limited 1996 Improvement Methodology Northern Ireland TQM Short Bros plc is the largest industrial...

... and measurement has been well documented in the literature on TQM. However, at the organizations examined in this study there were great differences between the levels of management of processes, as opposed to the management of functions[ 6 ]. Cross‐functional performance measurement is a vital component...

... MCB UP Limited 1995 Benchmarking Performance measurement TQM Cross‐case analysis involves the comparison of data from multiple case studies in order to examine similarities and differences between cases[ 1 ]. In this way it is possible to identify elements of best practice...

.... The type of practices highlighted suggest that performance measurement forms a broad, integrated concept in organizations which have implemented TQM. Few organizations have developed a separate“performance measurement system”; performance measurement instead forms an integral part of the management...

... exactly constitutes BPR and how, if at all, BPR should be integrated with other approaches such as total quality management (TQM) and benchmarking. Uses a survey of 65 organizations from different industrial sectors to examine the industry understanding and use of BPR,and its integration with other...

... no impact on technology or quality. (Ernst & Young’s technical report 93.001[ 8 ] lists the major tools used by each methodology.) © MCB UP Limited 1995 Cost management Improvement Methodology Models Productivity management Quality Resource management TQM Don’t start...

... Europe Industrial performance Management Manufacturing Models TQM World‐class manufacturing In 1992, when setting up a new consulting practice aimed at bringing IBM’s expertise as a manufacturer to the marketplace, one of the first requirements was to understand the market. Just what do...