... UP Limited 2002 TQM USA Strategy Barriers Implementation Benefits The rise of the quality movement in the USA was a response to several managerial problems, including a perceived widening of the quality gap with Japan. Total quality management (TQM) was one of several approaches...

...Linus Osuagwu This study investigated the total quality management (TQM) strategies of Nigerian companies with regard to emphases on dimensions of TQM strategies, the impact of environmental factors on TQM strategies, and the empirical relations of TQM strategies, impact of environmental factors...

... the role of re‐engineering is taken into consideration within the scope of total quality management. The goal of this study is to propose a new process model for a five‐star hotel. © MCB UP Limited 2001 TQM BPR Innovation Hotels Simulation By comparison with other countries...

... Award (MBNQA) model). Both the ISO 9000 series and excellence models define the total quality management (TQM) philosophy in a specific way, but at different levels of TQM maturity. The gap between the TQM maturity levels defined through the ISO 9000 series and an excellence model are pointed out...

... training, communications and participation programmes. © MCB UP Limited 2000 TQM Corporate culture Human resource management Spain Telecommunications The elimination of barriers that make it possible to act according to a monopoly system is usually traumatic for any organization...

... beyond traditional management systems. Continuous improvement (CI) and total quality management (TQM) have been the focus of recent quality improvement initiatives. However, in many ways, the results have not been as dramatic as desired. Business process reengineering (BPR) focuses on innovation...

...Kin Chung Woon Much has been written about the importance of assessing total quality management (TQM) practices in organisations. Several studies on TQM assessment are found in the literature. However, there are none on a national TQM programme using a quality award‐based instrument. This paper...

... of integrating BPR with TQM, benchmarking and change management. It then provides a strategic view of BPR implementation, conceptualises the major role of IT in BPR, reviews BPR approaches, methodologies, techniques and software tools, and discusses the scope of BPR and level of radicalness as indicators...

...J. González‐Benito; A.R. Martinez‐Lorente; B.G. Dale This paper examines two research questions. First, is a re‐engineered company a suitable platform for the subsequent application of TQM principles? Second, is BPR an appropriate means to transform an organisation operating along traditional lines...

... to highlight some interesting approaches and reveal features which are important for BPM to be successful. © MCB UP Limited 1999 Organizational change Organizational effectiveness Process management TQM One of the difficulties with business process management (BPM) is that of terminology...

... not complaining, in some cases they were not coming back for re‐ordering. © MCB UP Limited 1998 Customer satisfaction Manufacturing TQM The success of quality centered management systems over the last five years has been mixed (Boyett et al., 1991; Harari, 1997; Hubiak and Odonnell...

... Performance measurement Problem solving Quality TQM The literature on business process re‐engineering, benchmarking, continuous improvement and many other approaches of modern management is very abundant. One thing which is noticeable, however, is the growing usage of the word “process” in everyday...

... process improvement methodology and conclusions/the way ahead. © MCB UP Limited 1996 Improvement Methodology Northern Ireland TQM Short Bros plc is the largest industrial employer in Northern Ireland. It is the world’s oldest aircraft manufacturer, having been established...

... performance assessment and reward and recognition systems. Each section of the model is introduced, and validated by the results of a survey of the performance measurement systems in a postal survey of 115 companies. © MCB UP Limited 1995 Performance measurement Process management TQM...

... of TQM[ 6 ]. However, the majority of the case study organizations retain functional structures, even if they have begun to define and manage processes. Performance measurement is of use only if it forms part of the overall management process. When performance fails to meet targets,organizations seek...

... exactly constitutes BPR and how, if at all, BPR should be integrated with other approaches such as total quality management (TQM) and benchmarking. Uses a survey of 65 organizations from different industrial sectors to examine the industry understanding and use of BPR,and its integration with other...

.... The type of practices highlighted suggest that performance measurement forms a broad, integrated concept in organizations which have implemented TQM. Few organizations have developed a separate“performance measurement system”; performance measurement instead forms an integral part of the management...

..., reduce cycle time to product release, and increase productivity, but you cause quality problems when the product reaches manufacturing. The dark area in the centre of Figure 2 indicates activities that are part of four total management methodologies (TCM, TPM, TQM, and TTM). These methodologies...

... in their organization and indeed some use the scripts for training and vision setting. Second‐time‐round participants typically convene multi‐disciplinary teams to complete the self‐assessment. © MCB UP Limited 1995 Benchmarking Europe Industrial performance Management Manufacturing Models TQM...