...Linus Osuagwu This study investigated the total quality management (TQM) strategies of Nigerian companies with regard to emphases on dimensions of TQM strategies, the impact of environmental factors on TQM strategies, and the empirical relations of TQM strategies, impact of environmental factors...

... improvements, and export market development.” Questionable strategic logic, rather than quality inferiority, gave the Japanese a significant opportunity in the office copier industry. Xerox, a major US manufacturer and a strong proponent of TQM, initially maintained a dominant market share because...

... the role of re‐engineering is taken into consideration within the scope of total quality management. The goal of this study is to propose a new process model for a five‐star hotel. © MCB UP Limited 2001 TQM BPR Innovation Hotels Simulation By comparison with other countries...

... Award (MBNQA) model). Both the ISO 9000 series and excellence models define the total quality management (TQM) philosophy in a specific way, but at different levels of TQM maturity. The gap between the TQM maturity levels defined through the ISO 9000 series and an excellence model are pointed out...

... a common ambition, namely “doing things right first time, from the customer’s point of view, at the lowest possible cost: in every functional area, by every intervening person and in every task being carried out”. © MCB UP Limited 2000 TQM Corporate culture Human resource management Spain...

...Kin Chung Woon Much has been written about the importance of assessing total quality management (TQM) practices in organisations. Several studies on TQM assessment are found in the literature. However, there are none on a national TQM programme using a quality award‐based instrument. This paper...

... beyond traditional management systems. Continuous improvement (CI) and total quality management (TQM) have been the focus of recent quality improvement initiatives. However, in many ways, the results have not been as dramatic as desired. Business process reengineering (BPR) focuses on innovation...

... of integrating BPR with TQM, benchmarking and change management. It then provides a strategic view of BPR implementation, conceptualises the major role of IT in BPR, reviews BPR approaches, methodologies, techniques and software tools, and discusses the scope of BPR and level of radicalness as indicators...

...J. González‐Benito; A.R. Martinez‐Lorente; B.G. Dale This paper examines two research questions. First, is a re‐engineered company a suitable platform for the subsequent application of TQM principles? Second, is BPR an appropriate means to transform an organisation operating along traditional lines...

... it is perhaps not surprising that the majority of respondents to our survey endorsed BPM as a means to achieving business excellence. Our case study work has certainly shown that BPM is a logical progression for those companies which have been involved in TQM. In fact only 3 percent of survey respondents said...

... products, the urgency of the order, and season of the year. © MCB UP Limited 1998 Customer satisfaction Manufacturing TQM The success of quality centered management systems over the last five years has been mixed (Boyett et al., 1991; Harari, 1997; Hubiak and Odonnell, 1996...

... rules: BPR Continuous improvement ISO 9000 Performance measurement Problem solving Quality TQM 1. Carnaud Metalbox plc found that the ISO 9000 registration process provided the foundation on which a quality culture was built and helped the company move on in developing the total...

.... © MCB UP Limited 1996 Improvement Methodology Northern Ireland TQM A four‐phase methodology has been developed: 1 Identify the critical process for improvement. 2 Analyse the current process. 3 Improve the process. 4 Implement the improved process...

... performance assessment and reward and recognition systems. Each section of the model is introduced, and validated by the results of a survey of the performance measurement systems in a postal survey of 115 companies. © MCB UP Limited 1995 Performance measurement Process management TQM...

... on the same mission and CSFs as annual plans. © MCB UP Limited 1995 Benchmarking Performance measurement TQM Cross‐case analysis involves the comparison of data from multiple case studies in order to examine similarities and differences between cases[ 1 ]. In this way it is possible...

.... The type of practices highlighted suggest that performance measurement forms a broad, integrated concept in organizations which have implemented TQM. Few organizations have developed a separate“performance measurement system”; performance measurement instead forms an integral part of the management...

... quality management; 4 total resource management; 5 total technology management. Cost management Improvement Methodology Models Productivity management Quality Resource management TQM Don’t start an improvement process to improve customer satisfaction or employee morale...

... Benchmarking Europe Industrial performance Management Manufacturing Models TQM World‐class manufacturing In 1992, when setting up a new consulting practice aimed at bringing IBM’s expertise as a manufacturer to the marketplace, one of the first requirements was to understand the market. Just what...

... exactly constitutes BPR and how, if at all, BPR should be integrated with other approaches such as total quality management (TQM) and benchmarking. Uses a survey of 65 organizations from different industrial sectors to examine the industry understanding and use of BPR,and its integration with other...