Issues

Employee disengagement: is there evidence of a growing problem?

Richard Pech; Bret Slade
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Managing for strategic success in emerging markets

Usha C.V. Haley; George T. Haley
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Mastering the dynamic nature of modern strategy

Mark H. Daniell
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Strategic opportunities at the intersection of globalization, technology and lifestyles

Sanjit Sengupta; Jakki Mohr; Stanley Slater
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Competitive strategy in a global industry: tourism

Xavier Font; Richard Tapper; Janet Cochrane
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How to become an effective – bias‐free – decision‐maker in an increasingly global economy

Philip A. Wickham
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Strategic marketing’s global challenges and opportunities

David Cravens
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Managing virtual project teams: how to maximize performance

Palitha Kuruppuarachchi
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Beyond advertising: why people are the new media

Scott Degraffenreid
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CRM and customer service: strategic asset or corporate overhead?

Alan Smith
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Twelve steps to CRM without eating an elephant

Stephen E. Lipka
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The life, death and resuscitation of brands

Jonathan Groucutt
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Relationship marketing: why bother?

Tracy G. Harwood; Tony Garry
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From strategy to e‐strategy: lessons from two success stories

Efthymios Constantinides
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Ulcer‐free product development

Darrell Mockus
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The role of marketing intelligence officers in strategy formulation and implementation

Peter R.J. Trim; Yang‐Im Lee
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The high‐performance organization: making good decisions and making them happen

Paul Rogers; Marcia Blenko
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Strategic innovation: a new perspective on strategic management

Anders Drejer
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Hoshin planning: strategy of a different kind

Mohamed Zairi
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Managing risky business: the case of Jardine Matheson & Company

Carol Connell
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Winning through strategic communities: a case study

Mitsuru Kodama
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From hindsight to foresight in strategic cost management

Jan Emblemsvåg
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Making strategic planning work: a case study of Countrywide Financial

Eric Flamholtz; Stanford Kurland
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Enhancing strategic capital

Peter Smith
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The ethics of business strategy

Fred Hansen; Michele Smith
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Breakthrough performance: a way out of predicaments

Joseph A. De Feo
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Leadership decisions: issues to consider in the global environment

Erwin Rausch
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A major mistake that managers make

Russell L. Ackoff
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Getting engaged: an inclusive approach to strategy development

David Calfee
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Management by values (MBV): a new philosophy for a new economic order

Simon L. Dolan; Bonnie A. Richley
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A strategic framework to achieve stellar results

Mary Lippitt
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Strategic roles for model leaders

Donald W. Mitchell
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Why today’s corporate cultures must change

Dean Robb
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Metrics that matter: seven guidelines for better performance measurement

Michael Allio
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Reframing the rules of value creation: leading through identity

Larry Ackerman
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Four learning approaches to enhancing employee productivity

Deborah Dorsett
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High involvement management and human resource line sustainability

Paul J. Gollan
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The role of executive coaching in performance management

Barbara Kaufman
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Toward zero management learning organizations

Ted O’Keeffe
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The configuration of long‐term executive directors incentive schemes

Christopher Pass
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Adopting new technologies

Alberto Carneiro
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Web accessibility: guidelines for busy administrators

Sheryl Burgstahler
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Improving the performance of technology partnerships: a case study in the Turkish textile industry

Dilek Cetindamar; Bülent Çatay; O. Serdar Basmaci
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Embedded ethics: how to build better IT mousetraps

David H. Gleason
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Supply chain effectiveness: strategy and integration

Brian Leavy
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Strategic management lessons from e‐commerce

Maris G. Martinsons
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Getting your infrastructure components to work together

Renate Rooney
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Realizing the business benefits of enterprise IT

Amir M. Sharif
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Communication strategies in the age of accountability

Andrew Pharoah
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Guidelines for managing dispersed teams: enhancing communication and productivity

Peggy M. Beranek
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Paradoxes of culture: how to make more accurate interpretations

Roger Bell
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The importance of constituency management

Bob Pagano
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High performance organizations: creating a culture of agreement

Stewart Levine
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Kazoo while you work: transforming people skills for the conceptual age

William Protzmann
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Strong communication skills a must for today’s leaders

Deborah J. Barrett
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