... to strategize for CRM in order to leverage the benefits. Design/methodology/approach – The paper is based on the findings of various authors and by studying the CRM strategy adopted by Tesco to develop a conceptual framework that can be used for strategizing for CRM. Findings – The contribution...

... Publishing Limited 2012 Crisis Entropy Environmental turbulence Strategy Change management Organizational change In 2009, IBM conducted interviews with more than 1,500 chief executive officers worldwide. In a note to the fellow CEOs Samuel J. Palmisano, Chairman, President and Chief...

...Martin Dandira Purpose The purpose of this paper is to help organisations view strategy as a profession and something that needs training rather than something that is hard‐wired in executives when they are employed to top positions in organisations. Design/methodology/approach The author...

... these key strategies: Before taking on a task, overachievers should ask, “What is the risk of not achieving an A+?” If the risk is minimal, empower a team member and focus on more strategic work. Understand that not every project demands perfection. The overachieving leader can learn to help...

... is in charge of a project and relies on a more directive style than his counterpart uses. In this situation, the style of the more directive manager controls not only the development of the initiative strategy, but each and every task. The other manager, who is equally responsible but highly collaborative...

...Govinda Sharma Purpose The study is prompted by the fact that most SMEs may not have the wherewithal or the willingness to devote time and resources to strategy formulation but are focused to reconsider this position by the pressures of globalization. Design/methodology/approach Through...

... management Strategy This is the story of Metax, a Danish petrol retailing company. It was founded over a hundred years ago as a coal importing/butter exporting business operating from Aalborg, a town in the Northwest of Denmark. Over the years the company evolved through coal importing into an oil...

...Carol Bergeron Successful companies make their talent strategy part of their strategic planning process and integrate it into daily operations. They strive for the alignment of their talent with the organization’s vision, goals and business strategy. When combined with the alignment of the tools...

... that Forrester projects will almost double in the next five years. Sales force Effectiveness Strategy There is a way to truly improve sales force effectiveness – to bridge the marketing and sales chasm, energize the sales force, and drive profitable top‐line growth. How? By putting the sales...

... Strategy Leadership Change In a chapter I wrote for last year’s Handbook of Business Strategy I applied the notion of strategic interdependence to leadership and organizational development. This concept is based on the idea that the evolutionary principle of adaptation is as crucial...

... governance Boards of directors Strategy Accountability The shift in powers and responsibilities of public company boards is likely to change the relationship of management and directors at privately held and non‐profit organizations, as well. Organizations risk substantial disruptions...