Restaurant containment measures and perceived service quality: implications for future pandemics Available to Purchase

Paulo Ribeiro is based at the Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, Instituto Politécnico de Coimbra, Coimbra, Portugal. He holds a MSc in Business Management from the Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, Polytechnic Institute of Coimbra (ESTGOH-IPC). With his strong academic foundation, he represents the nexus between scholarly research and practical application in the business domain.

Ricardo F. Ramos is based at the Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, Instituto Politécnico de Coimbra, Coimbra, Portugal and ISTAR, ISCTE – Instituto Universitário de Lisboa, Lisboa, Portugal. He obtained PhD in Management with a specialization in Marketing and is an Assistant Professor at Escola Superior de Tecnologia e Gestão de Oliveira do Hospital, Polytechnic Institute of Coimbra (ESTGOH-IPC). He conducts research in marketing, consumer behavior and tourism and hospitality. Ricardo enjoys taking advantage of online reviews and working with text mining techniques. His work has been published in reputable journals such as the International Journal of Hospitality Management, Journal of Air Transport Management, Journal of Hospitality and Tourism Technology and European Research on Management and Business Economics.

Sérgio Moro is based at the ISTAR, ISCTE – Instituto Universitário de Lisboa, Lisboa, Portugal and University of Jordan, Amman, Jordan. He is Full Professor at ISCTE, where is also Vice President of the University’s Scientific Council. He is integrated researcher and former Deputy Director of ISTAR Research Center. His research is devoted to applying data science and developing decision support systems to leverage decision-making in domains such as marketing, finance, sports and tourism. He has published more than 80 journal articles (50+ in Q1 Scopus/Web of Science journals such as Tourism Management, Expert Systems with Applications, European Journal of Marketing and Journal of Business Research), and his research has received more than 2,300 Scopus citations (please see: https://ciencia.iscte-iul.pt/authors/smcmo?lang=en).