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Journal Articles

Drivers of experiential loyalty intentions towards online travel agents: a comparative analysis on pre- and post-COVID travellers

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Sahil Singh Jasrotia, Kalyani Mulchandani, Shalini Srivastava
Journal: Consumer Behavior in Tourism and Hospitality
Consumer Behavior in Tourism and Hospitality (2023) 18 (4): 563–586.
https://doi.org/10.1108/CBTH-12-2022-0200
Published: 16 August 2023
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Journal Articles

Impact of destination brand experience on destination advocacy: trust and loyalty as moderators

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Shalini Srivastava, Poornima Madan, Banasree Dey, Abdul Qadir, Jones Mathew
Journal: Consumer Behavior in Tourism and Hospitality
Consumer Behavior in Tourism and Hospitality (2022) 17 (4): 576–590.
https://doi.org/10.1108/CBTH-01-2022-0002
Published: 23 September 2022
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