... various generations approach staycations during an unprecedented global crisis. Design/methodology/approach Data were collected from 526 Indonesian respondents of various generations during COVID-19 vaccine distribution. Using factor scores from confirmatory factor analysis, this study used regression...

...Stephen W. Litvin; Daniel Guttentag; Wayne W. Smith; Robert E. Pitts Purpose Travel decreased dramatically during the initial wave of the COVID-19 pandemic, only to return rapidly to prepandemic levels once the degree of fear toward the virus began to diminish among potential travelers. This USA...

...Sahil Singh Jasrotia; Kalyani Mulchandani; Shalini Srivastava Purpose COVID-19 pandemic led to changes in the mental processes of tourists towards online travel agents. Therefore, the study aims to determine the factors affecting experiential loyalty intention of travellers during pre- and post...

... the website and the relations with purchase intention. Further, the role of social risk arising from COVID-19 on the relationship between attitude and purchase intention is explored. Design/methodology/approach The authors conducted empirical research using an online questionnaire based on a comprehensive...

... on arrivals, suggesting that connectivity and transportation are key in boosting tourism inflows in ASEAN. A decline in the disposable incomes of tourists caused by the COVID-19 pandemic may reduce tourism arrivals in the region. However, when currencies in ASEAN weaken, and consumer prices are lower than...

... their possibility and level of success. Originality/value Hospitality businesses demand new approaches and strategies to keep operating during COVID-19 and post-COVID-19 time. This research is original to provide insights into customer contribution intentions during COVID-19. Attitude towards behaviour...

...Bin Li; Tingting Zhang; Yuting Chen; Nan Hua Purpose This study aims to explore the underlying mechanisms that support the resilience of the Chinese hospitality industry during and after the COVID-19 epidemic. Design/methodology/approach Content analysis was applied to 133 manually collected...

...Carlos Díaz-Santamaría; Jacques Bulchand-Gidumal; Santiago Melián-González Purpose The purpose of this paper is to analyze the perceived quality of service by guests in the reopening process during the COVID-19 pandemic. Design/methodology/approach The authors analyzed 1,679 TripAdvisor...

...Lan Lu; Jinlin Zhao Purpose This paper aims to contribute to the literature investigating hotel customers’ preventive behavior during the COVID-19. Because there is no timely research discussing cleaning and disinfection services as a premium service in China, the authors conducted research...