... behavior and citizenship fatigue). Design/methodology/approach Two-wave data were collected from 306 employees working in the operation department of an e-commerce company in Eastern China. Findings The results showed that both affective commitment and emotional exhaustion mediated the relationship...

... the benefits of high political skill to affective commitment, job satisfaction, and perceived job mobility, under conditions of distrust in management. Design/methodology/approach Sales representatives were surveyed and moderated multiple regression analyses were conducted to analyze the data. Findings...

... to evaluate validity and test the hypotheses. Findings – Whereas employees using deep acting were found to be less emotionally exhausted and more affectively committed toward their organization, which produced a high level of creativity, those who selected surface acting were shown to suffer more...

... the highest POS and affective commitment. Organizations should thus provide their managers with training programs and feedbacks over their performance as leaders to promote transformational leadership. Furthermore, to foster perceptions of SOE, organizations might implement socialization tactics aiming...