e‐Learning in practice: The case of the Prudential Available to Purchase

Experts within the financial services sector agree that it is becoming a world of the 1 percent margin. To be successful in such a competitive, fast‐changing market it is critical that all employees are up to speed operationally, technically and behaviorally. To achieve this, Prudential needed to make some fundamental changes in the way it trained its workforce. The catalyst was the introduction of the Financial Services and Markets Act. As a major provider of financial services, Prudential was required to put everyone in the company through regulatory “N2” awareness training.