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Purpose
The purpose of this paper is to discuss the importance of training staff in supply chain management.
Design/methodology/approach
The paper provides a case study of heating and hot water system manufacturer, BDR Thermea. Discusses the success BDR Thermea experienced as a result of a training and education program for its employees on issues surrounding supply chain management.
Findings
Describes how BDR Thermea doubled its goal of saving €12 million through inventory reductions, reaching 27 million, as a result of this training program.
Originality/value
The paper offers insight from an industry expert on how investing in people can help an organization achieve both financial and operational goals.
© Emerald Group Publishing Limited
2013
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