– The purpose of the paper is to look at how investing in the skills development of first-line leaders can improve overall business performance. First-line leaders are the largest and arguably the most important group of leaders in any organization; yet recent research shows that they are one of the most neglected in terms of training and development, which is impacting businesses’ bottom line.
– This study involves literature review and Forum Europe, Middle East and Africa’s own survey data.
– It is the companies that take the time to invest in developing the essential skills of their first-line leaders that will reap the rewards generated through their ability to create a highly motivated, engaged and results-driven team.
– Focusses on the skills required by first-line leaders, and the five “engagement needs” they must understand in order to motivate the workforce.
