Keywords: Customer service
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Journal Articles
Development and Learning in Organizations: An International Journal (2008) 22 (2)
Published: 15 February 2008
...C. Dunk © Emerald Group Publishing Limited 2008 --> Call centres Customer service Performance management Training Article Type: Abstracts From: Development and Learning in Organizations, Volume 22, Issue 2. Five steps to heaven Dunk C. Training Journal...
Journal Articles
Development and Learning in Organizations: An International Journal (2003) 17 (1): 27–31.
Published: 01 February 2003
... percent. © MCB UP Limited 2003 Customer service Corporate culture Training Job satisfaction These days it is not just the service industry that has to worry about customer satisfaction. Organizations across the globe, from construction to consultancy must develop this area...

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