... and places the articles in context. Findings A methodological approach can enhance the design and effectiveness of workplace training programs. Use of focus groups enables greater diversity of potential training solutions to issues arising at work and can help ascertain appropriate training content...

... problem solving. They add that the method in which CIT is applied is also highly versatile, adapting equally well to direct observation, interview or focus group methodologies. © Emerald Group Publishing Limited 2006 Critical incident technique Focus groups Problem solving Perhaps...