... and places the articles in context. Findings Firms seeking to improve their capacity for process innovation should make management information a priority. The scorekeeping and focusing organizational attention elements of management information warrant particular attention. Process innovation can...

.... However, codified knowledge has a lesser but still important part to play here, by providing potentially useful process models, guidelines and templates. A balance needs to be struck and the SPI unit has to be sensitive to this. Software use Process innovation Knowledge management Strategic...