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Keywords: Services recovery performance
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Journal Articles
Development and Learning in Organizations: An International Journal (2023) 37 (6): 15–18.
Published: 02 December 2022
... of how hotels can survive, recover and succeed in the post-pandemic period. This article focuses on the role of employee voice, knowledge sharing, and employee innovation in promoting service recovery performance. Design/methodology/approach This is a conceptual paper that focuses on discussing...
