Erratum

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/00197859810225634. When citing the article, please cite: Alan W. Marsden, (1998), “Training railway operating staff to understand and manage passenger and crowd behaviour”, Industrial and Commercial Training, Vol. 30 Iss: 5, pp. 171 - 175.