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Purpose

The scope of disaster impacts has become extensive. It is important that resources can be distributed to the needed places in time, and to prevent a second disaster. The appropriate usage of open contract to disaster management is important; therefore, this study aims to discuss the implication, possible problems and strategies of the current use of open contracts.

Design/methodology/approach

Content analysis was used to analyze the operation experiences from contract data collaterally. An in‐depth interview with contract participants was also applied to probe into more issues in practice.

Findings

The study targeted emergency supplies and services, focusing on three dimensions: regulation, contract preparation and contract execution, and found that: conflicts and problems exist between current major procurement and disaster management regulations; government must master open contract suppliers; items in the open contract must be concrete and specific; performance bond and default clause would only keep contractors away from any service; missing links are still among audit system, construction estimation, and construction inspection and acceptance in the current open contract system.

Practical implications

The results of this study can be applied to assist governments to review the current implications of open contract, and to construct better systems which meet the features and needs of emergency responses.

Originality/value

Open contract is a very important tool for saving lives during emergencies, although rarely discussed. This study explored current problems and strategies, and can be provided for better future system construction.

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