Negotiation and resolution of conflict using AHP: an application to project management

The subject of Conflict‐Analysis and Resolution has received considerable attention in construction management. Providing measurement to tangibles and intangibles issues, involved in a conflict is not attempted often. The quantification of the perception of gains and losses for the parties involved in a conflict helps to analyze the issues scientifically, in a more logical manner. This paper presents the application of a decision‐making methodology, the analytical hierarchy process (AHP), to conflict management. The objective of this paper is analyzing and resolving conflict aided by the quantification of gains and losses using the AHP. This methodology was applied to a real conflict situation between two government agencies in Kuwait.