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Journal Articles

An extended model of the antecedents and consequences of consumer satisfaction for hospitality services

Yuksel Ekinci, Philip L. Dawes, Graham R. Massey

European Journal of Marketing (2008) 42 (1-2): 35–68.

https://doi.org/10.1108/03090560810840907

Published: 15 February 2008

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Journal Articles

Personal characteristics, trust, conflict, and effectiveness in marketing/sales working relationships

Graham R. Massey, Philip L. Dawes

European Journal of Marketing (2007) 41 (9-10): 1117–1145.

https://doi.org/10.1108/03090560710773372

Published: 25 September 2007

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Journal Articles

Antecedents of conflict in marketing's cross‐functional relationship with sales

Philip L. Dawes, Graham R. Massey

European Journal of Marketing (2005) 39 (11-12): 1327–1344.

https://doi.org/10.1108/03090560510623280

Published: 01 November 2005

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