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Keywords: Retail selling
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Journal Articles
Abusive supervision in retailing: the mediating role of customer orientation and the moderating roles of contingent reward and contingent punishment
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Journal:
European Journal of Marketing
European Journal of Marketing (2021) 55 (2): 543–564.
Published: 22 September 2020
... significant implications for the literature of abusive supervision and retail selling. First, the authors contribute to the abusive supervision literature by pointing it out that the negative effect of abusive supervision can spill over to organizations’ external stakeholders, namely, customers. Previous...
