Keywords: Social identity theory
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Journal Articles
Journal Articles
European Journal of Marketing (2023) 57 (10): 2683–2712.
Published: 11 May 2023
... service beneficiaries and service enablers, anchored in social identity theory. It provides clear recommendations for practice through reframing the recruitment challenge. Company-created brand communities have been seen as pure relationship marketing (Carlson et al., 2008), as also witnessed...

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