Training Needs Assessment Data‐gathering Methods: Part 4, On‐site Observations Available to Purchase

The fourth in a series of four articles which explores training needs assessment (TNA) data‐gathering methods: survey questionnaires,individual interviews, focus groups, and on‐site observations. Originally presented in a condensed format in an article entitled“Training Needs Assessment: An ‘Open‐systems’ Application” and published in the Journal of European Industrial Training, Vol. 17 No. 1, this article presents the method of using on‐site observations as a means of gathering relevant training needs data. Emphasis is placed on using observations in both production as well as non‐production or administrative environments. Alternatively, presents and discusses the selection and use of subject matter experts (SMEs). Explores the advantages and disadvantages of using internal and external SMEs:stresses analysis of data and recommends that only individuals who are qualified, trained and/or experienced in observations should conduct them. Concludes that a more balanced approach for conducting on‐site observations is in using a combination of both internal as well as external SMEs.