Training issues associated with COTS‐based information intensive systems

One key aspect of commercial‐off‐the‐shelf (COTS) based systems pertains to operations and maintenance training. Therein lies the focus of this paper. Factors necessary in the development of a training program to support rapid COTS insertion at the system and platforms levels are initially identified. Thereafter, this paper summarizes the results of best training practices and metrics survey and presents a rational methodology to support the development and assessment of training programs for this type of environment. The results of a survey focused on assessing and identifying training delivery methods, trainee learning, and training results are also presented. Finally, a framework for evaluating candidate training program alternatives is presented.